Leadership

The Customer Success Manager at CUNITECH is a highly-regarded organizational responsibility that Arieta has been tasked with to mainly operate in a supportive and strategic manner as a bridge between the organization and its customers. At CUNITECH, Arieta is responsible for overseeing the customer retention process with a specific focus on ensuring the development of customer loyalty and supporting the transition from prospective to active customers. Arieta's duties include regular interaction with new, existing, and potential customers, directing the organization on how to adequately respond to customer requirements, and implementing customer service policies and procedures to increase customer satisfaction.

Arieta has been working at CUNITECH for many years and has acted as a go-between with other departments within the organization. As a Business Administration & Management graduate, she provides valuable theoretical and practical insights for customer and business interactions, enhancing customer experience via product support, and carefully handles customer complaints and inquiries. The experience Arieta gained while working in a diverse and highly dynamic environment contributed to the development of her professional skills, which have since been utilized in the innovative and challenging environment of CUNITECH, with the ultimate goal of effectively developing strategies that expand our customer base. As a customer-centric organization, CUNITECH highly values its relationship with its existing and potential customers which is reflected in our strategies and approaches to ensure customer success with highly motivated and competent professionals such as Arieta. The process of ensuring customer success is a primary objective at CUNITECH, which can be defined at various milestones by our customers. Arieta picks up from the sales department and operates as a mentor to the customer in facilitating their journey with our organization to achieve high levels of satisfaction and success.